Payment Methods & Troubleshooting Declined Cards

💳 Payment Methods & Troubleshooting Declined Cards

We strive to make the checkout process for your handcrafted porcelain as smooth as possible. Here is a guide to our accepted payment methods and steps to resolve common card issues.

1. Accepted Payment Methods

We accept a variety of payment options for your convenience:

• Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
• Digital Wallets: PayPal, Apple Pay, and Google Pay.
• Aura & Clay Gift Vouchers: Simply enter your 16-digit code at checkout.

2. My Card Was Declined—What Should I Do?

If your payment is declined, please try the following steps, as this usually resolves the issue:

Step	Action	Rationale
A. Verify Details	Double-check the card number, expiration date, and the CVV security code.	The most frequent cause of a decline is a small data entry error.
B. Check Address	Ensure the billing address entered matches the address linked to your bank account.	Banks often decline transactions if the billing address does not match their records.
C. Contact Your Bank	Call your bank directly to confirm if there are any temporary holds or limits on your card.	Some banks place holds on large or international purchases for security.

3. Currencies and International Orders

All transactions are processed in Euros (€). If you are shopping from another region, your bank will automatically convert the charge based on the current exchange rate. The final price on your bank statement may vary slightly due to exchange rate fluctuations.