Juan Fernández Merino

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Latest activity by Juan Fernández Merino
  • Juan Fernández Merino created an article,

    What To Do If Your Voucher is Lost, Expired, or Not Working

    1. My Voucher Code Is Not Working If you encounter an error when entering your 16-digit code, please verify the following:Expiration: Double-check the expiration date on your original confirmation ...

  • Juan Fernández Merino created an article,

    How to Buy, Use, and Check the Balance of Your Gift Voucher

    Aura & Clay offers digital gift vouchers that can be used for online purchases, in-store retail, or to cover the cost of a workshop in any of our Magic Hub locations.Online Purchase: Vouchers are a...

  • Juan Fernández Merino created an article,

    Receiving Your Finished Masterpiece (Pickup and Shipping)

    The firing process takes time, but the wait is worth it! Here is how you will receive your finished ceramics. 1. Firing and Processing Timeline The full firing and glazing process takes approximate...

  • Juan Fernández Merino created an article,

    What is Included in the Price?

    Your workshop fee covers all materials and preparation required:Materials: All clay, tools, glazes, and firing costs are included.Firing: Your finished piece will be fired, glazed, and ready for pi...

  • Juan Fernández Merino created an article,

    What to Wear

    We recommend comfortable clothing that you do not mind getting a little clay on!Shoes: Closed-toe shoes are mandatory for safety in all studio areas.Hair: Long hair should be tied back, especially ...

  • Juan Fernández Merino created an article,

    How to Reserve Your Spot in the Magic Hub

    The Aura & Clay workshops are designed to be an immersive, hands-on experience. Due to small class sizes, early enrollment is strongly recommended. 1. Finding an Available Workshop All current clas...

  • Juan Fernández Merino created an article,

    Opening Hours, Holiday Closures, and Uniform Schedule

    To ensure a consistent service experience, all three Aura & Clay centers (Lisbon, Porto, and Aveiro) operate under the same standard schedule for retail and customer service. Standard Operating Hou...

  • Juan Fernández Merino created an article,

    Where to Find Aura & Clay: Our Studio & Retail Centers

    To offer the best possible Experience, all our locations function as full-service centers. Whether you visit us in Lisbon, Porto, or Aveiro, you can shop, arrange a consultation, and inquire about ...

  • Juan Fernández Merino created an article,

    Tracking Your Handcrafted Order: When Will It Arrive?

    At Lisbon Kiln, we know the anticipation of receiving a unique, handcrafted porcelain piece is part of the joy! We use trusted, insured carriers to ensure your order arrives safely from our studio ...

  • Juan Fernández Merino created an article,

    How to Modify or Cancel Your Aura & Clay Order

    We understand that sometimes plans change. Because our pottery goes into production quickly after an order is placed, we have a short window for modifications and cancellations. 1. Order Modificati...